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Here we go again!!!!!! 8 months 5 days ago #73246

  • CindyL
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Here we freaking go again!  Issues getting logged in on this site!  This is a new computer, I just cleared my cache and still says "session has expired, please log in".  This is really getting annoying!  It's not my computer, it's the site.

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Here we go again!!!!!! 8 months 5 days ago #73248

  • MelA
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Oh Cindy I'm so sorry!   Hopefully this can be straightened out, know it is frustrating for you!!
"Instead of wasting your time worrying about symptoms, just get it checked out" -Nieca Goldberg, MD

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Here we go again!!!!!! 8 months 4 days ago #73249

  • Jeff
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  • I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.
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Hi Cindy,

Sorry for the trouble.  This is a well known issue with this website system.  I changed some settings that relate to this problem.  Hopefully that will help.

- Jeff Cooper
Jeff Cooper, PDSA website guy

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Here we go again!!!!!! 8 months 4 days ago #73250

  • CindyL
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Thank you, Jeff!  I'm curious to know if I am the only one with this issue.  Is it because I'm in Canada?  Depending on when you made the changes, I had the same problem this morning.
Mel, it is frustrating.  But hopefully the changes Jeff made will help.  I shall see tomorrow morning when I come here.  I've been a member so long I don't want to set up a new account.

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Here we go again!!!!!! 8 months 4 days ago #73251

  • Jeff
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  • I am the PDSA web guy, and also help with PDSA's social media accounts, like Facebook, Twitter, Instagram, etc.
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Hi Cindy,

I made the changes at about 6:00am Pacific time.  I don't think creating a new account would help, since the issue is not specifically related to your account.  I believe others have experienced this same issue before, but the problem does not seem to be widespread.

Being in Canada may have an effect.  There may be different rules that your Internet service provider has to comply with, but I don't know enough about country-specific rules to say for sure.

If you can just stay logged-in to pdsa.org on your computer, I recommend that.  But I understand that the system might automatically log you out after a certain length of time.

Thank you, Jeff
Jeff Cooper, PDSA website guy
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Here we go again!!!!!! 8 months 4 days ago #73252

  • mrsb04
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  • ITP since 2014. Retired nurse. My belief is empower patients to be involved as much as possible in their care. Read, read, read & ALWAYS question medics about the evidence base they use.
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I get this problem on my iPad and iPhone but never on my MacBook. 
Currently it is 9:30pm UK time.
I  logged in 5 minutes ago on iPad  and immediately was told my session has expired. Logged in again and all is fine but only because I went to the recent topics menu before I tried the second login as I have found that to be a work around 
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Here we go again!!!!!! 8 months 3 days ago #73253

  • CindyL
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Jeff, that's the issue.  I usually stay logged in to the site.  It's just lately it's been kicking me out/off after a couple of months. I even have it set to remember my password.
Even today I had to log out in order to get back in.
Mrsb, I don't even have PDSA on my tablet, but the last time I had this issue I did try to log in and had the same problem.

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Here we go again!!!!!! 8 months 3 days ago #73254

  • CindyL
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Msb, I just tried that but all it gave me was "session expired, please log in again".

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Here we go again!!!!!! 8 months 3 days ago #73255

  • mrsb04
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  • ITP since 2014. Retired nurse. My belief is empower patients to be involved as much as possible in their care. Read, read, read & ALWAYS question medics about the evidence base they use.
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Cindy just a thought have you cleared the caches and cookies  out lately? 

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Here we go again!!!!!! 8 months 3 days ago #73256

  • CindyL
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Mrsb, that was one of the first things we did. Oh well, one of these days I'll go to log in and it will stick.

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Here we go again!!!!!! 6 months 2 weeks ago #73307

  • MelA
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Cindy how are things going with getting on here??
"Instead of wasting your time worrying about symptoms, just get it checked out" -Nieca Goldberg, MD

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Here we go again!!!!!! 6 months 2 weeks ago #73309

  • CindyL
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Mel, so far, so good!  I think it's been a month since I've had this issue.  So we shall see what happens in the next little while!

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Here we go again!!!!!! 6 months 2 weeks ago #73310

  • MelA
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YES !!
"Instead of wasting your time worrying about symptoms, just get it checked out" -Nieca Goldberg, MD
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Here we go again!!!!!! 6 months 3 days ago #73323

  • CindyL
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It just started again this morning!  I can log in, but can't see my profile and can't stay logged in!  But I've been expecting this!

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Here we go again!!!!!! 6 months 1 day ago #73325

  • mrsb04
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  • ITP since 2014. Retired nurse. My belief is empower patients to be involved as much as possible in their care. Read, read, read & ALWAYS question medics about the evidence base they use.
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Happening to me too now  Cindy am told I am logged in on this page, but if I go to the recent topics tab it will show me as logged out and does not show I have posted this message. 

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Here we go again!!!!!! 6 months 20 hours ago #73326

  • CindyL
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Hmm, that's weird, mrsb. Can you see your profile? Sometimes I can and other times I can't.  I can today.
I'll have to log in for a few days, then suddenly, I'll bring up the page and I will already be logged in.  I don't understand it at all.  I think it'll go for a couple of months before it happens again, once I get back to normal.

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Here we go again!!!!!! 6 months 16 hours ago #73327

  • MelA
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 Have you 2 let Jeff know what is happening?
"Instead of wasting your time worrying about symptoms, just get it checked out" -Nieca Goldberg, MD

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Here we go again!!!!!! 6 months 10 hours ago #73328

  • mrsb04
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  • ITP since 2014. Retired nurse. My belief is empower patients to be involved as much as possible in their care. Read, read, read & ALWAYS question medics about the evidence base they use.
  • Posts: 2164
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Mel. It’s only happened the once to me. I have just logged on with no problems but will contact Jeff with screen shots if it happens again. 

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Here we go again!!!!!! 5 months 4 weeks ago #73329

  • CindyL
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I've decided to not let it bother me, Mel.  It actually kept me logged in from yesterday.  I shut my computer down at night, so was expecting to have to log in today, but it came up as already logged in.  I'm not going to look a gift horse in the mouth.  Yeah, it can be annoying, but if it only happens every couple of months, so be it.
I don't know what else Jeff can do about it anymore.
I'm glad to hear your issues have seemed to straighten out too, mrsb.
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